FAQ

FAQ 2023

1. What is handcrafted fine jewelry?
Handcrafted fine jewelry refers to jewelry that is carefully crafted by skilled artisans using high-quality materials such as gold, platinum, and precious gemstones. These pieces are typically made by hand using traditional techniques, rather than being mass-produced using machines.

2. Is it safe to buy handcrafted fine jewelry online?
It is generally safe to buy handcrafted fine jewelry online, but it is important to do your research and only purchase from reputable sellers. Look for reviews, ask for recommendations, and consider purchasing from websites that offer secure payment methods and return policies.

3. What should I consider when buying handcrafted fine jewelry online?There are several things to consider when buying handcrafted fine jewelry online:

• Material: Make sure the material of the piece you are considering is genuine and high-quality.
• Certification: Look for certification or grading reports from reputable organizations, such as the Gemological Institute of America (GIA), to ensure the quality and authenticity of the gemstones.
• Size: Make sure to check the size of the piece and consider whether it will fit properly. Some websites offer sizing guides or allow you to request a custom size. We do that!
• Return policy: Look for a seller with a clear and fair return policy in case you need to return the piece.

4. How can I tell if a seller is reputable?
There are several ways to tell if a seller is reputable:

• Check for reviews: Look for reviews from previous customers to see their experiences with the seller.
• Ask for recommendations: Ask friends, family, or professionals for recommendations on reputable sellers.
• Research the seller: Look for information about the seller, such as their history and reputation, to ensure they are trustworthy.

5. How do I care for my handcrafted fine jewelry?
To care for your handcrafted fine jewelry, follow these tips:

• Store your jewelry properly: Keep your jewelry in a soft, dry place away from direct sunlight, heat, and moisture.
• Consider the activities you are participating in. If you wouldn't wear a fancy outfit, it's probably best to remove your jewelry as well.
• Clean your jewelry regularly: Use a soft cloth and a mild cleaning solution to gently clean your jewelry. Avoid using harsh chemicals or abrasive materials.
• It's also important to have your jewelry serviced professionally to maintain its quality and longevity. If you have any questions about caring for your Marbon Collective pieces, don't hesitate to reach out to us.
• Keep in mind that all of our jewelry is made-to-order, so it's important to handle it with care.

6. Delievery time?

Delievery time is usually between 4-6 weeks. If you need your piece faster, don't hesitate to contact us and we will try to meet your needs.